APPOINTMENT Policies

We look forward to welcoming you to Ambiance Medi  Spa! 

New Client Deposit:

Due to the high volume of clients placed on our Waiting List, a $30 deposit is required to hold your first scheduled Consultation, Facial, or Clinical Treatment appointment with us.


This deposit will be applied to your final balance after you receive the service. 


This deposit is nonrefundable unless the cancellation procedure noted below is followed.

 

Saturday Appointments:

 

All Saturday appointments require a $30 deposit, do to the high demand request for this day. This deposit is non refundable and will be applied as a credit to your service. There is only a 72 hour cancellation window for this appointment day.

“No-Show” Clients:


Clients who schedule appointment but fail to keep the appointment without notice or consideration to the SPA will be required to pre-pay for their next service in full at the time of booking.  This payment is non-refundable.

Late Arrivals:


To ensure all clients of Ambiance Medi Spa begin their treatment on time and receive the full spa experience we request that you notify us if you will be unable to make your appointment.

Cancellations:

We understand that emergencies sometimes occur that result in a client’s need to cancel an appointment.To cancel or rebook your appointment, we require 24 hour notice for any single service and 48 hour notice for any multiple or package services

Please cancel your appointment if you are not feeling well. Clients that show up to my office with signs of illness, such as a running nose, coughing, sneezing, etc. will be asked to reschedule their appointment.

For All Clients:


Please arrive 5 - 10 minutes in advance of your appointment to complete intake forms and to take care of any other needs.

If you arrive late for an appointment, our staff will do their best to meet all of your service needs, however, we may be required to shorten your services so as to keep on schedule for our next guest.  Payment in full for the service is required regardless of the length of time available to complete the service.
 

If you arrive more than 15 minutes late, the appointment may need to be rescheduled to another time to ensure that we can keep on schedule for our next guest. 

LOCATION

13944 Seal Beach #103

Seal Beach, CA 90740

(Inside Phenix Salon Suites)

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